Terms of Service

1. Agreement to Terms

By requesting a quote, booking a service, or using the website briarcliffclean.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services. These terms apply to all visitors, clients, and prospective clients of Briarcliff Clean Co. LLC ("Briarcliff Clean Co.", "we", "us", or "our").

2. Services Provided

Briarcliff Clean Co. provides professional residential and commercial cleaning services in the Kansas City Northland area. All services are subject to availability and confirmation. We reserve the right to decline, reschedule, or discontinue service at our discretion.

Service scope, pricing, and scheduling are confirmed at or following an in-home or on-site walkthrough. Verbal agreements are not binding until confirmed in writing or via our booking system.

3. Pricing and Payment

All pricing is provided as a flat-rate custom quote specific to your home or facility. Final pricing is confirmed prior to the first service visit. We do not charge hidden fees or surprise surcharges beyond the agreed scope.

Additional time, materials, or scope changes requested on the day of service may result in an adjusted invoice, which will be communicated before any additional work begins.

Payment terms are provided at booking. Briarcliff Clean Co. reserves the right to suspend or terminate service for non-payment.

4. Cancellations and Rescheduling

We ask for at least 24 hours' notice for cancellations or rescheduling. Repeated last-minute cancellations or no-shows may result in a cancellation fee or termination of recurring service. We will always do our best to accommodate scheduling changes when given adequate notice.

5. Satisfaction Guarantee

For residential cleaning clients, if any item on our cleaning checklist is not completed to your satisfaction, we will return within 24 hours to make it right at no additional charge. This guarantee applies to the original scope of the completed clean and must be reported within 24 hours of service completion.

For commercial clients, we stand behind the quality of every clean. Dissatisfaction must be reported within 24 hours. We will work with you to resolve any concerns in a timely manner.

The guarantee does not apply to damage caused by pre-existing conditions, nor does it cover items or areas outside the agreed scope of service.

6. Access and Responsibility

Clients are responsible for ensuring safe and reasonable access to the premises on scheduled service days. This includes securing or removing pets, unlocking entry points, and disabling alarm systems as needed.

Please secure or remove valuables, fragile items, and irreplaceable objects prior to service. While our professionals take every precaution, Briarcliff Clean Co. is not liable for pre-existing damage or items broken due to pre-existing fragility or improper placement.

7. Damage Claims

In the event that a cleaning professional damages property during service, you must report the damage within 24 hours of service completion with photo documentation. We will review all claims in good faith and work toward a fair resolution.

Our liability for any single incident is limited to the cost of the service performed. We are not responsible for indirect, incidental, or consequential damages.

8. Independent Contractor Relationships

Cleaning professionals who perform services on behalf of Briarcliff Clean Co. operate as independent contractors, not employees. Briarcliff Clean Co. does not direct the means or methods by which independent contractors perform their work beyond our service standards and checklist.

Independent contractors are responsible for their own taxes, insurance, and compliance with applicable laws. Briarcliff Clean Co. is not liable for the independent actions of contractors outside the scope of scheduled service.

Clients may not solicit, hire, or engage Briarcliff Clean Co. cleaning professionals directly outside of the Briarcliff Clean Co. service relationship for a period of 12 months following their last service date. Violation of this clause may result in a referral fee of $500.

9. Contractor Applications

Individuals who apply for independent contractor positions through our Careers page are applying as self-employed contractors, not employees. Submission of an application does not create an employment relationship or guarantee an offer of work. Briarcliff Clean Co. reserves the right to accept, decline, or suspend contractor relationships at any time.

10. Intellectual Property

All content on briarcliffclean.com — including text, images, logos, and branding — is the property of Briarcliff Clean Co. LLC. You may not reproduce, distribute, or use our content without prior written permission.

11. Limitation of Liability

Briarcliff Clean Co. provides services "as-is" without warranties beyond those expressly stated in these Terms. To the fullest extent permitted by law, our total liability to any client for any claim arising from or related to our services shall not exceed the amount paid for the specific service giving rise to the claim.

12. Governing Law

These Terms are governed by the laws of the State of Missouri. Any disputes arising under these Terms shall be resolved in the courts of Jackson County or Clay County, Missouri, as appropriate to the matter.

13. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects when changes were last made. Continued use of our services or website after changes constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Reach us at:

Briarcliff Clean Co. LLC
Kansas City Northland, Missouri
info@briarcliffclean.com
(816) 237-0020